Effective date: 4 September 2026
1. About these Terms
These Terms of Use govern your use of TAHARRUK Patient-Protect™, a patient-safety application developed by TAHARRUK Global Health Ltd (TGH).
By using the application, you agree to these Terms.
If you do not agree with these Terms, please do not use the application.
2. Purpose of TAHARRUK Patient-Protect™
TAHARRUK Patient-Protect™ is designed to support patients, families and carers in recognising, recording, communicating and following up healthcare safety concerns.
The application uses the CRAAC framework:
CHECK • RECORD • ALERT • ACT • CHASE
The purpose is to encourage safer communication, earlier escalation of concerns and better continuity during a person’s healthcare journey.
3. What the application does
The application may help you:
- recognise important changes or safety concerns;
- record observations, dates, times and relevant circumstances;
- record who was informed and what response was received;
- identify situations requiring urgent attention;
- communicate concerns more clearly;
- follow up concerns that remain unresolved;
- navigate certain healthcare safety situations.
The application is intended to support communication and patient safety.
4. What the application does NOT do
TAHARRUK Patient-Protect™:
- does not diagnose medical conditions;
- does not provide a medical diagnosis;
- does not replace a doctor, nurse, pharmacist or other healthcare professional;
- does not replace emergency services;
- does not determine whether negligence or professional misconduct has occurred;
- does not determine who is responsible for a healthcare incident;
- does not replace clinical assessment, investigation or professional judgement;
- does not instruct users to stop, start or change prescribed medication.
A concern recorded through the application is not, by itself, evidence of negligence or wrongdoing.
5. Emergency situations
TAHARRUK Patient-Protect™ is not an emergency service.
If you or another person may be experiencing a life-threatening or rapidly deteriorating condition, seek emergency medical assistance immediately through the appropriate emergency service.
Do not delay emergency care in order to complete the application.
Emergency numbers and healthcare pathways may vary between countries.
6. Your responsibility
You remain responsible for decisions about seeking medical care and for providing healthcare professionals with accurate information.
You should not rely on the application instead of seeking appropriate professional assessment.
Where there is uncertainty or deterioration, escalate early.
7. Information you enter
You are responsible for the information you choose to enter into the application.
You should avoid entering unnecessary personal information about yourself or another person.
The handling of information entered into the application is explained in our Privacy Policy.
8. Local storage and device security
Where information is stored locally on your device, you are responsible for maintaining appropriate security of that device.
If the application or its local data is deleted, reset or becomes inaccessible, information stored only on that device may be lost.
9. Third-party services
Certain functions, such as voice input, emergency telephone connections or other device features, may involve services provided by third parties.
Those services may have their own terms and privacy policies.
TAHARRUK Global Health Ltd does not control third-party services.
10. Availability
We aim to keep the application reliable and available, but we cannot guarantee that it will always be available, uninterrupted or error-free.
Access may occasionally be affected by maintenance, technical problems, device limitations, internet connectivity or third-party services.
11. Intellectual property
TAHARRUK Patient-Protect™, its CRAAC framework, branding, content, designs and associated materials are owned by or licensed to TAHARRUK Global Health Ltd, unless otherwise stated.
You may use the application for its intended personal, family, professional or organisational purpose.
You must not copy, reproduce, modify, distribute, sell or commercially exploit the application or its content without appropriate permission.
12. Updates
We may update or improve the application from time to time.
Updates may include changes required for safety, security, technical compatibility, legal requirements or improvements to the user experience.
13. Limitation of responsibility
To the extent permitted by applicable law, TAHARRUK Global Health Ltd is not responsible for medical decisions made by users or healthcare professionals based solely on information recorded, viewed or communicated through the application.
The application is a patient-safety support tool, not a substitute for professional clinical assessment.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
14. Changes to these Terms
We may update these Terms when necessary.
The latest version will be made available through the TAHARRUK Global Health website.
15. Governing law
These Terms are intended to be governed by the laws of England and Wales, unless applicable mandatory local law requires otherwise.
16. Contact
TAHARRUK Global Health Ltd (TGH)
Privacy & Support: info@taharrukglobalhealth.com
Website: taharrukglobalhealth.com
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2. PATIENT SAFETY DISCLAIMER
Page title:
Patient Safety Disclaimer
Effective date: 4 September 2026
TAHARRUK Patient-Protect™ — Patient Safety Disclaimer
TAHARRUK Patient-Protect™ is designed to support patient safety, communication, early escalation and follow-up during healthcare journeys.
It is based on the principle:
PREVENTION BEFORE BLAME
The application helps users CHECK • RECORD • ALERT • ACT • CHASE.
Not a diagnostic tool
TAHARRUK Patient-Protect™ does not diagnose medical conditions and should not be used as a substitute for medical assessment or professional clinical judgement.
The application does not provide individualised diagnosis or treatment decisions.
Not an emergency service
The application does not provide emergency medical care.
If someone is seriously unwell, rapidly deteriorating or experiencing a suspected medical emergency, contact the appropriate emergency service or seek urgent medical attention immediately.
Do not delay emergency care to use this application.
Not a replacement for healthcare professionals
The application is designed to help patients and families communicate concerns more effectively.
It does not replace:
- doctors;
- nurses;
- pharmacists;
- therapists;
- emergency services;
- clinical assessment;
- investigations;
- professional judgement; or
- established healthcare pathways.
Not a negligence or blame assessment
TAHARRUK Patient-Protect™ does not determine:
- whether negligence has occurred;
- whether malpractice has occurred;
- whether a healthcare professional has acted improperly;
- who is responsible for an incident; or
- whether a healthcare organisation has failed in its duty.
A recorded concern represents the user’s observation or concern and should not automatically be interpreted as proof of wrongdoing.
Medicines
The application may help users recognise medication-safety concerns and communicate them to healthcare professionals.
It does not instruct users to stop, start, increase, decrease or otherwise change prescribed medication.
Medication decisions should be made with an appropriate healthcare professional.
When in doubt — escalate
If you are concerned that something is wrong, particularly if the person’s condition is changing or deteriorating, seek appropriate professional assessment.
UNKNOWN ≠ IGNORED
ESCALATE EARLY
PATIENT FIRST
Important
TAHARRUK Patient-Protect™ is intended to be a patient-safety support layer.
It is not intended to replace healthcare systems, clinical professionals or emergency services.